Straight answers.
The questions homeowners actually ask — answered the way we'd answer them at your kitchen table.
Why is my AC running but not cooling?
Usually one of three things: airflow (dirty filter, blocked coil), refrigerant (a leak), or a failed part in the outdoor unit. Some are 20-minute fixes, some aren't — the cooling page breaks down how to tell.
Should I repair or replace a 15-year-old furnace?
If the repair costs more than about a third of replacement and the unit is past 12–15 years, replacement usually wins on math alone. Younger unit, smaller fix: repair it and move on. We give you both numbers, in writing, and let you decide.
Do you offer financing?
No — we don't offer financing. What we will do: give you the repair number and the replacement number side by side, size the system honestly, and let you decide what fits your budget. No teaser rates, no surprises on the invoice.
Is there a fee for a service call?
Yes — $99 to come out and diagnose, and it's credited toward the repair when you go ahead with the work. Quotes on a replacement system are free.
How fast will you get back to me?
Same business day. Send a request during office hours and a real person from the office calls you back that day to set a time — not a call center, not a dispatch board.
What are your hours? What if I have an emergency at night?
The office runs Mon–Fri, 8:00 am – 3:00 pm. We're not a 24/7 outfit and we won't pretend to be one — but call during hours with no heat or no AC and you go to the front of the line.
What areas do you serve?
Pennsylvania only: 20+ towns across Montgomery, Bucks & Chester counties, plus Philadelphia. We don't cross into New Jersey. Full list here.
¿Hablan español?
Sí — hablamos español. Llámenos al 215.315.3826 y con gusto le atendemos en su idioma.
Do you handle the permits?
Permit needs vary by township and by job — most repairs don't need one. When a job does, the homeowner files it with the township, and we'll flag that in the quote so there are no surprises.
Will you work on my brand of equipment?
Almost certainly. We install Trane, Carrier, Lennox, Rheem, American Standard, Bryant, York, and Goodman — and we service practically everything, including whatever's in your house right now.
Do you have a maintenance plan?
Yes — the Home Care Club. Three tiers from $29 a month: scheduled inspections, priority scheduling, and on the upper tiers the $99 service-call fee is waived and repairs are 10–15% off. See the plans →
Is an annual tune-up actually worth it?
A tune-up is how the $80 weak part gets found in April instead of failing in July. It also keeps efficiency from quietly sliding. Once a year per system: heating in fall, cooling in spring. What's in ours →
Do you guarantee your work?
Yes. Our own technicians do the work, and we stand behind it — if something's not right after a visit, call the office and we'll make it right.
Can my panel handle an EV charger?
We check before anything gets ordered — many homes just need a dedicated circuit, some need a panel upgrade first. How the load check works →
Ready when you are.
Call us at 215.315.3826 (Mon–Fri, 8:00 am – 3:00 pm) or send a request — we'll call you back to set a time.